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My first phone order with S.I.

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  • bonehead007
    replied
    I've used them for years. They are a credit to Studebaker and Packard/Packardbaker owners. They'll search for parts not listed on their site or in book. Never had a problem with them and always courteous and fast delivery.



    New Jersey & Studes Perfect Together

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  • StudeRich
    replied
    Right on Bob! [^]

    I am very proud to be able to tell prospective Stude. buyers and new Club Members that we have a great parts source AND show them my incredible copy of their latest Catalog! [^]

    Keep up the excellent work Ed and crew, we love it!

    StudeRich

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  • bams50
    replied
    In SI's ordering instructions it does ask to have a list ready with part number and brief description. Quote: "Parts ordered by description only are subject to interpretation and maybe incorrect." "We have found that those customers who take the time to make this list before they call require less valuable phone time and make more accurate purchases."

    Of course, you can call without a part number, but it's worth the effort to have the number ready.

    I cannot begin to understand how SI can possibly do as well as they do during this time of incorporating several HUNDRED truckloads of NOS inventory into the business. We can all do our part to help by going all out to have our list with correct part numbers AND payment method handy and ready to go before we dial. Keep up the good work SI![^]

    Robert (Bob) Andrews- on the IoMT (Island of Misfit Toys)
    Parish, central NY 13131

    GOD BLESS AMERICA





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  • StudeRich
    replied
    quote:Originally posted by stude62

    I called them on Monday looking for the brake pedal assembly (not just the foot pad) for my 1963 Lark and am waiting on a call back./Cut/
    Did you give them the [u]Part Numbers</u> of the parts of the pedal Assembly?

    Very few Studebaker assemblies are listed complete, you can buy each piece separately, rather than having to buy more than you need.

    If the order takers get overwhelmed with questions and no part number orders, it will keep Bob Johnson way too busy to get it all done, he is the only "Parts man" there, because Ed is WAY too busy to help with orders. I find, to get the RIGHT Parts & good fast service, you need to help them out a bit.

    People's descriptions of parts vary, but part numbers properly looked up in the Studebaker Catalogs of parts not found in the S.I. Catalog will be more accurate and save them and you a lot of grief. [^]

    I think about 85% of their complaints are because of this. [:0]
    Having been the ONLY order taker at Studebaker of Calif. I might know something about that!

    StudeRich

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  • tluz
    replied
    I have had a terrific experience with them. Once in a while they can't find something, but more often than not if you give them a part number they can come up with it or a workable substitute, even if it's not in the catalog. Nice people to deal with, too.

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  • stude62
    replied
    I called them on Monday looking for the brake pedal assembly (not just the foot pad) for my 1963 Lark and am waiting on a call back. I will say, however, that the employee who answered the phone was really wonderful - and went out of her way to be as helpful as possible. I'll give them a call back later today or tomorrow.



    Stu K


    '63 Lark Regal, "Miss Rose"

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  • jimmijim8
    replied
    Some people would complain that Ed will not market his parts through K-Mart but would use Wally World instead. jimmijim

    Stude Junkie+++++++Do it right the f$$$$ Time. Never mind. Just do it right. When youre done your done. You'll know it.

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  • zoegrant
    replied
    My experience with them has not been all that great...my first exposure to them and they did not call back, I had to call them back after a week and she said "some one was supposed to get back to you"...my next experience I called to ask a question about a product they carry and some woman said she would call me back with an answer and she did call back but she was not knowledgable enough to really help me...
    I have placed an order with them and recieved what I ordered in a timely manner...so..I would give them a "C+" in customer service. A company is only as good as the training the employees recieve...my 2 cents...John

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  • fred k.
    replied
    Ed Reynolds sent me an e-mail today and sounds like he wants to fix any problem with customer service, Thanks for the respond Ed. Sincerly Fred Kreider

    fred

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  • raprice
    replied
    SI has always been a pleasure to deal with. I've been dealing with them from the time they were Studebaker of California.
    Ed Reynolds has been great to do business with.
    Rog

    '59 Lark VI Regal Hardtop
    Smithtown,NY
    Long Island Studebaker Club

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  • raprice
    replied
    SI has always been a pleasure to deal with. I've been dealing with them from the time they were Studebaker of California.
    Ed Reynolds has been great to do business with.
    Rog

    '59 Lark VI Regal Hardtop
    Smithtown,NY
    Long Island Studebaker Club

    Leave a comment:


  • Flashback
    replied
    I have had phone orders to come in three days
    including the day I called. I have had a little
    over a week, at the most. Overall, NO complaints
    here in Alabama.

    Tex E. Grier

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  • jimmijim8
    replied
    If they say they will call you back in a couple days and 2 months has gone by with out correspondence, I would say they forgot. If they don't return your phone call when stated give them a call back. Always ask the person their name that you speak with. Ed runs a classy operation. Sometimes it is not up to everybody's liking. Can you imagine the quantity of phone calls and people they have to deal with. I for one appreciate having his company to deal with. jimmijim

    Stude Junkie+++++++Do it right the f$$$$ Time. Never mind. Just do it right. When youre done your done. You'll know it.

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  • fred k.
    replied
    I placed a large order with them last year,It showed without all the parts and when I called the answer was we did not know that you wanted the part so it was removed from the list of parts I sent them,I also requested more parts to include the parts omitted I was told that they would call me back with the condition of nos crome parts I wanted and pricing with in a week, 2 months later I decided to call and they rembered the call but still had no answer to questions or pricing and I was told that they would call me with in a couple of days that has been at least another 2 months now and on top of that the rubber part I payed for about a year ago that was part of the large order just arrived and I was never informed that the part was not shipped or back ordered.

    fred

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  • Kurt
    replied
    I too enjoy doing business with them.

    66 Commander R1 Clone
    51 Commander 4dr

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