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  • Order problem resolution now that SASCO has shut..

    Now that SASCO has shut thier doors, if there is a problem with an order fullfillment, what do we do?

    For instance:
    I ordered a rebuild kit for my carb and Denise said that it wasn't available. So, whilst I had her on the phone, we changed the order to three gasket sets for the three waterpumps that I'd ordered. Well, the gasket set arrived today. Yeah, one, instead of three. So... does this mean that I've spent forty dollars for one gasket set? They aren't answering the phone, so I can't ask anyone there. Does anyone know of a way to contact them or the new owners? I hope and pray that the rest of my order comes out. After all, losing six hundred dollars will be pretty... hard to recover from right now.

    Does anyone know what I should do?


    Home of the famous Mr. Ed!
    K.I.S.S. Keep It Simple Studebaker!
    Ron Smith
    Where the heck is Lewiston, CA?
    Home of the famous Mr. Ed!
    K.I.S.S. Keep It Simple Studebaker!
    Ron Smith
    Where the heck is Fawn Lodge, CA?

  • #2
    I doubt if the new owner is going to honour your order....good luck with this, keep us posted !



    [IMG]
    Home of the Fried Green Tomato
    "IF YOU WANT THE SMILES YOU NEED TO DO THE MILES "

    1960 Champ
    1964 Daytona HT
    sigpic

    Home of the Fried Green Tomato

    "IF YOU WANT THE SMILES YOU NEED TO DO THE MILES "

    1960 Champ , 1966 Daytona , 1965 Daytona Wagonaire

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    • #3
      In the meantime, could call your CC company and find out how much was billed. Then you would at least know if the amount billed seems too high or not before your statement comes. I know this doesn't answer the question tho, especially if you were billed.

      I just got some stuff on my step yesterday I'd ordered online 2 weeks ago. I had suspected it fell through the cracks since I'd not heard anything. So, I was suprised. Some items I'd ordered were not there but the invoice was marked accordingly so I expect I won't be billed.

      Jeff in ND

      '53 Champion Hardtop

      Jeff in ND

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      • #4
        Ron, JDP has a new personal email for Dennis that he posted here a couple weeks back. Maybe that will help?


        [img=left]http://members.cox.net/clarknovak/lark.gif[/img=left]

        Clark in San Diego
        '63 F2/Lark Standard
        http://studeblogger.blogspot.com
        www.studebakersandiego.com

        Clark in San Diego | '63 Standard (F2) "Barney" | http://studeblogger.blogspot.com

        Comment


        • #5
          I doubt they would be willing, or able, at this point to correct it. Not sure they even could. Exactly why I did not place any orders myself close to the end. I'd guess your only hope is they pulled any ordered parts along with the paperwork and took them home planning to either send them or make sure the money got back to where it belonged... Doesn't usually happen in business closings.

          I got the feeling they were thinking about the exit when I was there last October. I went there with help and a pile of cash to buy a bunch of stuff, interior in particular. I was told OK if I wanted to do the digging.

          What actually happened: When George and I got there Dave was the only one around. Asked to do what we had planned and was then told it wasn't allowed! So I asked how I could get what I came for and Dave said he didn't know. He did look up 4 Wagonaire door panels in their boxes, and a nos vanity, all much higher priced than they had been. So instead of spending the day and a couple grand, I spent a half hour and $400. It wasn't Dave's fault, he was just following orders. Then I find out that policy changed back again in the Spring I found out the hard way that only select insiders were allowed access, and I wasn't one. I wasn't mad, just disappointed; and wasn't in a big rush to place another order at the end and risking whether I'd get the stuff or not. I'll hope for a new start with a new owner.

          Hope it works out for you, Ron.

          Robert (Bob) Andrews- on the IoMT (Island of Misfit Toys)
          Parish, central NY 13131

          GOD BLESS AMERICA





          Comment


          • #6
            Yes, well I suppose this is what happens when one is not objective when making a decision. I would have been wiser, Bob, taking your viewpoint and ordered everything I needed from S.I. instead. What I wanted to do is show solidarity with Dennis et all, and made a fool out of myself... again.[)] Hopefully, everything will work out.


            Home of the famous Mr. Ed!
            K.I.S.S. Keep It Simple Studebaker!
            Ron Smith
            Where the heck is Lewiston, CA?
            Home of the famous Mr. Ed!
            K.I.S.S. Keep It Simple Studebaker!
            Ron Smith
            Where the heck is Fawn Lodge, CA?

            Comment


            • #7
              Ron, assuming you ordered with a credit card, you could protest the charge for items not received.


              [img=left]http://members.cox.net/clarknovak/lark.gif[/img=left]

              Clark in San Diego
              '63 F2/Lark Standard
              http://studeblogger.blogspot.com
              www.studebakersandiego.com

              Clark in San Diego | '63 Standard (F2) "Barney" | http://studeblogger.blogspot.com

              Comment


              • #8
                I'm in the same boat. I picked up some door panels in August when I was down there and found out that they were too short when I got home. Sent them back two weeks ago, but still haven't seen the charge up dated on my credit card. I figured I'd give them until the end of the week for the smoke to settle before I called the credit card company.

                Nick

                Comment


                • #9
                  Well, the worst of the worries was laid to rest today. The Champ's springs, shocks and the water-pump cores arrived. Funny, Denise said that they didn't sell cores just the complete assembly. That's okay though. Lord knows (LOL) I've got a ton of the silly things laying around. Nonetheless, forty dollars for one waterpump gasket kit is a bit much.[V]

                  Not to say anything against Denise and Dennis at all. It was likely just an oversight. That's the reason I wanted to know if there was a way to contact them or the current trustee of the company.


                  Home of the famous Mr. Ed!
                  K.I.S.S. Keep It Simple Studebaker!
                  Ron Smith
                  Where the heck is Lewiston, CA?
                  Home of the famous Mr. Ed!
                  K.I.S.S. Keep It Simple Studebaker!
                  Ron Smith
                  Where the heck is Fawn Lodge, CA?

                  Comment


                  • #10
                    I placed a small order around Labor Day for the engine mounts used in a 6E champ six and a pilot bearing for a Lark 3 sp Taxi. I received the Champ transmission mount, one of four engine insulators and the pilot bearing and the rest was listed as back ordered.

                    I'll see what was billed when I get the CC statement I probably will send off an order to SI when I get a chance to get the missing front insulators so I can drop the engine and the tranny on the frame.

                    Jeff T.

                    "I'm getting nowhere as fast as I can"
                    The Replacements.
                    \"I\'m getting nowhere as fast as I can\"
                    The Replacements.

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                    • #11
                      I just checked, for curiosity's sake - the website is gone now.


                      [img=left]http://members.cox.net/clarknovak/lark.gif[/img=left]

                      Clark in San Diego
                      '63 F2/Lark Standard
                      http://studeblogger.blogspot.com
                      www.studebakersandiego.com

                      Clark in San Diego | '63 Standard (F2) "Barney" | http://studeblogger.blogspot.com

                      Comment


                      • #12
                        I had saved this link to go to the sasco site, it's still there, but it won't do us any good.[V]

                        http://www.parts123.com/parts123/yb....hPage~cadegeia

                        Comment


                        • #13
                          There was an auction for the inventory yesterday. Teachers Credit Union was the only bidder. They won't be interested in any previous sales. All they did was protect their investment. Jim

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                          • #14
                            So... this means that S.I. didn't want to buy it after all?[V] They didn't make a deal for it?

                            Ah, here's my answer, thanks fellas:
                            http://forum.studebakerdriversclub.com/topic.asp?TOPIC_ID=33084


                            Home of the famous Mr. Ed!
                            K.I.S.S. Keep It Simple Studebaker!
                            Ron Smith
                            Where the heck is Lewiston, CA?
                            Home of the famous Mr. Ed!
                            K.I.S.S. Keep It Simple Studebaker!
                            Ron Smith
                            Where the heck is Fawn Lodge, CA?

                            Comment


                            • #15
                              If I read it right, there HAD TO BE an auction held as a matter of formality. It wasn't a real sale.


                              1957 Transtar 1/2ton
                              1963 Cruiser
                              1960 Larkvertible V8
                              1958 Provincial wagon
                              1953 Commander coupe
                              1957 President two door

                              No deceptive flags to prove I'm patriotic - no biblical BS to impress - just ME and Studebakers - as it should be.

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