Announcement

Collapse
No announcement yet.

Lending a "real" hand to those in need.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Lending a "real" hand to those in need.

    I've noticed an all too common "thread" to many of the so called..."help" questions.
    This is mostly for the newer Stude owners, but also for most others asking questions like this also.

    The question goes like this -
    Hi, I'm new here and just got my first Studebaker. I'm having trouble with xxxx. Can you please point me in the direction of / let me know where to find / help me with finding xxxx parts.

    Answer -
    Any Stude vendor.


    What kind of useless (non-) answer is this ? If the person knew WHERE...to find these, so called..."Stude vendors", do you think he / she'd be asking their questions here ?
    A link or two to a vendor wouldn't be too much to ask of the people answering the questions..??
    Really...taking too much of your time to actually help, rather than state the already painfully obvious..!?

    Or maybe even better...one of those "sticky" things with the address of the "Studebaker Vendors" page..!
    For those who supposedly know...it ain't Rocket Science, to be able to actually lend a helping hand rather than just toss out semi-useless information...


    Mike

  • #2
    You could provide this link...

    http://www.studebakervendors.com/

    ...and provide your personal recommendation for a good source for the part.


    Another answer that is not very welcoming when a newbie asks for help is..."Do a search". It would be friendlier to do a search yourself and provide a few good links (and maybe demonstrate how a search is done here).
    Dick Steinkamp
    Bellingham, WA

    Comment


    • #3
      Well, there is a sticky at the top of the general discussion forum. Not that a newbie would look there first, but it does already exist.

      Click image for larger version

Name:	Screen Shot 2019-07-16 at 8.32.39 AM.png
Views:	1
Size:	17.3 KB
ID:	1728788

      Comment


      • #4
        Another thing that would help is to provide the individual with a part number and what Studebaker termed the item.

        A lot of venders use the original parts numbers and some one who does not always know the names of items can make a phone call pretty frustrating.

        I know one of our larger vendors employees said a lot of times they will ask for the person to send them a photo of what they need because “ that metal thingy in the brake area” is not going to get a lot of results.

        The more positive response a visitor gets when looking for information, the better chance they will no longer be a visitor and will become an active member and can add to the overall participation here and elsewhere.

        Comment


        • #5
          This is an excellent thread, but there is another side to this same question.

          Someone asks "what is wrong with my car?" We ask for more information about the car or the symptoms and they do not reply.

          Or... we give them some tests to make to determine where the problem lies. They refuse to make the tests, but continue to ask "what is wrong with my car?"

          Or... they have already decided what is wrong by shotgunning/guessing and they have misdiagnosed the problem and are unwilling to diagnose it properly.

          If they do not understand the importance of the tests, or the importance of basic troubleshooting, but continue to want the correct answer and refuse to answer follow-up questions, how can we help without enough information?

          Communication is a two way street.
          Last edited by RadioRoy; 07-16-2019, 10:55 AM.
          RadioRoy, specializing in AM/FM conversions with auxiliary inputs for iPod/satellite/CD player. In the old car radio business since 1985.

          17A-S2 - 50 Commander convertible
          10G-C1 - 51 Champion starlight coupe
          10G-Q4 - 51 Champion business coupe
          4H-K5 - 53 Commander starliner hardtop
          5H-D5 - 54 Commander Conestoga wagon
          56B-D4 - 56 Commander station wagon
          60V-L6 - 60 Lark convertible

          Comment


          • #6
            Originally posted by RadioRoy View Post
            This is an excellent thread, but there is another side to this same question.

            Someone asks "what is wrong with my car?" We ask for more information about the car or the symptoms and they do not reply.

            Or... we give them some tests to make to determine where the problem lies. They refuse to make the tests, but continue to ask "what is wrong with my car?"

            Or... they have already decided what is wrong by shotgunning/guessing and they have misdiagnosed the problem and are unwilling to diagnose it properly.

            If they do not understand the importance of the tests, or the importance of basic troubleshooting, but continue to want the correct answer and refuse to answer follow-up questions, how can we help without enough information?

            Communication is a two way street.
            Roy,
            Can you link to some examples of members doing that?
            Dick Steinkamp
            Bellingham, WA

            Comment


            • #7
              Originally posted by Dick Steinkamp View Post
              Roy,
              Can you link to some examples of members doing that?
              Check your PMs.
              Last edited by RadioRoy; 07-16-2019, 11:41 AM.
              RadioRoy, specializing in AM/FM conversions with auxiliary inputs for iPod/satellite/CD player. In the old car radio business since 1985.

              17A-S2 - 50 Commander convertible
              10G-C1 - 51 Champion starlight coupe
              10G-Q4 - 51 Champion business coupe
              4H-K5 - 53 Commander starliner hardtop
              5H-D5 - 54 Commander Conestoga wagon
              56B-D4 - 56 Commander station wagon
              60V-L6 - 60 Lark convertible

              Comment


              • #8
                I think it's all a very mixed bag.
                And it may well have to do with the way an inquiry is presented, or worded; or it may be which side of the bed I got up on; or a combination.

                Sometimes I am motivated to spend time searching, taking and editing photos, scanning diagrams or parts numbers, providing links and assembling an extensive reply.
                And other times, if I feel we are being used, I only provide a link, either to vendors, or to a page to join the SDC, where all questions are eventually answered.
                "All attempts to 'rise above the issue' are simply an excuse to avoid it profitably." --Dick Gregory

                Brad Johnson, SDC since 1975, ASC since 1990
                Pine Grove Mills, Pa.
                sigpic'33 Rockne 10, '51 Commander Starlight, '53 Commander Starlight "Désirée"

                Comment


                • #9
                  Roy provided me with some examples. He was kind enough to do it in a PM as to not embarrass a member here.

                  I would suggest if you try to help a newbie and he ignores your help, that it's OK to move on to the next problem. Don't let it eat at you. Hopefully a few less than positive experiences won't stop us from continuing to try with the next guy.
                  Dick Steinkamp
                  Bellingham, WA

                  Comment


                  • #10
                    Originally posted by creegster View Post
                    Well, there is a sticky at the top of the general discussion forum. Not that a newbie would look there first, but it does already exist.

                    [ATTACH=CONFIG]82522[/ATTACH]
                    It doesn't include the list of vendors, however. Maybe it should?
                    Dick Steinkamp
                    Bellingham, WA

                    Comment


                    • #11
                      Originally posted by rockne10 View Post
                      I think it's all a very mixed bag.
                      And it may well have to do with the way an inquiry is presented, or worded; or it may be which side of the bed I got up on; or a combination.

                      Sometimes I am motivated to spend time searching, taking and editing photos, scanning diagrams or parts numbers, providing links and assembling an extensive reply.
                      And other times, if I feel we are being used, I only provide a link, either to vendors, or to a page to join the SDC, where all questions are eventually answered.
                      I agree. Sometimes I have the time to be really helpful, and sometimes I have to be brief and hope someone else fills in the blanks. Just because you're brief doesn't mean you're being short with the poster.

                      Another problem that has been noted in the past is that the search function on this site doesn't work very well. So just suggesting to someone that they try a search is not only not helpful -- it may even promote more frustration. Several people have suggested that using Google (eg, "electric fuel pump, Studebaker Drivers Club forum") is much more effective.
                      Skip Lackie

                      Comment


                      • #12
                        One other aspect I don't see discussed above (so far). This is an open forum. It seems to represent just about every spectrum of society, race, education, and economically blessed and/or stressed. There are no qualifications to be a member of this forum except to be able to "click" on the right boxes, fill them out, sign up, and agree to the terms of service. No qualification tests as to what anyone knows, claims to know, & so on...except we are Studebaker fans and enjoy discussing them.

                        What is not seen, is each of our individual situations. Anyone with an internet connected device, phone, tablet, desktop computer, laptop, or smart phone can participate. Some in palatial fancy homes, others could be sitting under a shade tree, or an old dilapidated former service station. Either way, everyone has an opportunity to participate and I enjoy that part of our true diversity and equality...even if we are unequal in knowledge/experience qualifications.

                        Those that have been here a while know that I'm not known for short posts(like this one). I learned to type at a young age before I ever heard of a computer. I kept that talent a secret when I was in the Air Force because I didn't want to become a desk jockey typing endless forms in duplicate. When computers came along, operating the keyboard was an easy transition.

                        Here's where it gets tough for us older generation computer hacks who didn't grow up around typewriters and certainly not computer keyboards. I have fellow SDC friends who don't even own a computer. Some that do have them, have never come to this forum or find hunting & pecking letters on keyboards a laborious chore and avoid it. For those forum members, lacking in keyboard skills, who take the time to peck out responses, we should offer gratitude, respect, appreciation, and admiration. We have some very very knowledgeable members here who probably are not so skilled with a computer keyboard or a smart phone. Some...even if they were, could now be having difficulty with arthritis that makes such a simple task of pecking out letters a very painful experience. We have members recovering from strokes, and God only knows what other physical challenges that may be hindering their participation. Others, unfamiliar with "spell checker," may be too embarrassed to participate fearing ridicule.

                        I've said all that to urge all of us (including myself), to do our best to be respectful and patient with one another. What might be a piece of cake for one, could be a very difficult reach for others. So, what might seem like an insufficient answer to a question, might very well be the best some can offer. Except for an occasional inappropriate attempt at humor (guilty)...I think most of us make a sincere attempt to be helpful.
                        John Clary
                        Greer, SC

                        SDC member since 1975

                        Comment


                        • #13
                          One thought to add:

                          Give a man an answer, you help him for today.
                          Teach a man how to do a search, you help him forever.
                          Proud NON-CASO

                          I do not prize the word "cheap." It is not a badge of honor...it is a symbol of despair. ~ William McKinley

                          If it is decreed that I should go down, then let me go down linked with the truth - let me die in the advocacy of what is just and right.- Lincoln

                          GOD BLESS AMERICA

                          Ephesians 6:10-17
                          Romans 15:13
                          Deuteronomy 31:6
                          Proverbs 28:1

                          Illegitimi non carborundum

                          Comment


                          • #14
                            Originally posted by Bob Andrews View Post
                            One thought to add:

                            Give a man an answer, you help him for today.
                            Teach a man how to do a search, you help him forever.
                            Agreed. Plus...
                            Teach him/her how to troubleshoot - to find the REAL problem - and he/she can fix anything. He/she can even teach others eventually.
                            Last edited by RadioRoy; 07-16-2019, 05:09 PM.
                            RadioRoy, specializing in AM/FM conversions with auxiliary inputs for iPod/satellite/CD player. In the old car radio business since 1985.

                            17A-S2 - 50 Commander convertible
                            10G-C1 - 51 Champion starlight coupe
                            10G-Q4 - 51 Champion business coupe
                            4H-K5 - 53 Commander starliner hardtop
                            5H-D5 - 54 Commander Conestoga wagon
                            56B-D4 - 56 Commander station wagon
                            60V-L6 - 60 Lark convertible

                            Comment


                            • #15
                              Originally posted by Bob Andrews View Post
                              One thought to add:

                              Give a man an answer, you help him for today.
                              Teach a man how to do a search, you help him forever.
                              THANK YOU. I toyed with a similar response (give a fish v. teach to fish), but decided to abstain. IMHO, referring someone to our excellent archives here is often the best advice I can give, and is teaching to fish. Especially if the seeker is computer literate, which most of us are nowadays. OTOH if not computer literate, I am happy to give a fish.

                              Your post is yet another example of the need for a, "LIKE" button on this forum. LOL

                              Comment

                              Working...
                              X