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kmac530
04-16-2012, 10:25 PM
Wow, some parts suppliers really get the customer service concept.
Last week I came up with a plan to fix my E-brakes. I asked about a cable company that will make custom stuff. Alan suggested Control Cable in Santa Fe Springs Ca.
Friday I called them about mid day and a service listened to what I wanted to do and he said, let me get you Vic, he can help you better. Ok, Vic gets on in a few seconds. I explain to him what I have and what I want to do and my issues. He says sure, we can whip that right up. $20 bucks per side and I will send it out monday.
SURE, I read off my CC number and give him my address. Today I am working in the front yard, our UPS truck usually comes at 4pm + but at about 2:30 a UPS truck pulls up and hands me a box...no big deal, untill I look at the box and realize it is my E-brake cables...ALREADY.
Vic HAD to have went straight over to a machine and cut my cables, dug out my ball ends and pressed them on and shipped them out IMMEDIATELY for them to get here 2 business days later.

Amazing service. I realize that is not always possible, or even practicle, but man was that nice.

I highly recommend those guys if you need ANY cable. They do it all. And do it affordably. He actually seemed really stoked to help out with a Studebaker.
Anyway, thanks Alan for that suggestion, and I WILL use them again.

kmac530
04-16-2012, 11:55 PM
link:

http://store.controlcables.com/servlet/StoreFront

FlatheadGeo
04-17-2012, 08:31 AM
Thank you kmac. Bookmarked the site, I need an emergency brake cable(s) for my 57!

JimC
04-17-2012, 02:04 PM
Love seeing a place that actually cares about their customer. When it comes time to replace my e-brake cable, I'll give them a call.

BRUCESTUDE
04-17-2012, 10:30 PM
Great tip, thanks!