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kevmech60
03-06-2012, 06:02 PM
Hello, Has anyone else had bad dealings with Studebaker parts and service in Long Beach.I have been working on a 61 hawk for about 8 months and what a NIGHTMARE.I took the engine to these guys in July of 2011 for a rebuild. I was told that it would take about 6 weeks to do ,it took 14 weeks. They charged me $6000 and it still is not right. It blows oil all over the top of the engine and they don't really seem interested in making it right. Not what I expected at all for $6000

Bullet
03-06-2012, 09:03 PM
I have not used them, but did notice in the last TW that there adress was no longer Long Beach but in Pacific Palisdes.

Sorry you are having trouble with them, that is alot of money to spend. If no response I would contact BBB.

Mark

Flashback
03-06-2012, 09:27 PM
Did you mean to say 6K ?

41 Frank
03-06-2012, 09:35 PM
If this person is an advertiser in Turning wheels you may have recourse as all are held to a standard of service. Contact Bob Halgren who is the Arbiter for TW advertising complaints. His contact info can be found on page 49 of the March 2012 issue of Turning Wheels.

Scott
03-06-2012, 09:40 PM
If it makes you feel any better, your'e not the only one to suffer huge delays from a professional rebuilder. My engine in my 57 hawk (six!) took about 6 weeks over the time the first time and then after I took it back to the rebuilder (they put in caps backwards or something) it took another 6-8 weeks to finally get it right. This was not the same group of people you are talking about, though.

StudeDave57
03-06-2012, 11:41 PM
Having been happy with the business I've had with them in the past, I'm sure there's more to this story. Knowing them and the ties they have to SDC~ on the local, National, and International level, I will wait for more information before I change my opinion of them.



StudeDave '57 :cool:

parts
03-07-2012, 12:35 AM
$6,000 US dollars ?

That is strong money for a rebuild..

I would be "mildly" upset at much less $$

StudeRich
03-07-2012, 12:44 AM
$6,000 US dollars ?That is strong money for a rebuild.
I would be "mildly" upset at much less $$

The bill must have included way more than just the Engine.

Warren Webb
03-07-2012, 07:53 AM
I called Bill Oliver last week when I was in that area & spoke with him on the 562 area code number. He never said anything about closing the shop, relocating or anything & if Mark hadn'd mentioned another address in post #2 I wouldn't have had a clue. By the way, the ad says Rancho Palos Verdes, not Pacific Palisades. If anyone is in the Long Beach harbor area maybe they could go by & check if he's still open there or just call the 562 number.

candbstudebakers
03-07-2012, 09:47 AM
Having been happy with the business I've had with them in the past, I'm sure there's more to this story. Knowing them and the ties they have to SDC~ on the local, National, and International level, I will wait for more information before I change my opinion of them.



StudeDave '57 :cool:

As of right now this is the way I feel about the business, been there a long time, Bill is well known in the ranks of SDC, I have had dealing with him over the years but never any work done, wonder what he has to say about this transaction ??

doug
03-07-2012, 10:03 AM
Bill relocated his residence, not his business.

kevmech60
03-10-2012, 05:26 PM
[QUOTE=StudeRich;627251]The bill must have included way more than just the Engine.[/QUOT


That included the rebuild and the clutch only.

(S)
03-10-2012, 05:37 PM
I would suggest dealing with them the way you would with any other shop or store you are unhappy with. Talk to them, or the BBB or something.

This is not the best place to vent about them.

kevmech60
03-10-2012, 06:00 PM
Having been happy with the business I've had with them in the past, I'm sure there's more to this story. Knowing them and the ties they have to SDC~ on the local, National, and International level, I will wait for more information before I change my opinion of them.



StudeDave '57 :cool:

There is alot more to this story. If you would like me to go into more detail, I will. Lets start with having to pull the motor twice ,blowing a freeze plug out,again-oil spraying out of the oil filler tube because of the blow by,Coolant leaks at the head gaskets,leaving an oil galley plug out,low oil pressure and a rod knock, broken or damaged timing gears[ yes after the so called rebuild], various loose nuts and bolts[ including a stripped bolt in the timing cover behind the balancer], which I had to repair and I still have much more to say, but I will stop there for now,again not to bore anyone with all of the details. A PROFESSIONAL...........REALLY????

kevmech60
03-10-2012, 06:03 PM
6K or $6000 is there really a difference?

studefan
03-10-2012, 06:26 PM
Well, if they are providing poor service, I'd like to know here. But, I agree that enough has probably been said to this point. Deal with them directly. On the surface it appears that their price and quality of work are way out of line. Let us know how they handle this situation.

JoeHall
03-10-2012, 08:33 PM
That place used to be "Rick & Bill's" Stude parts & service. Rick bailed in the late 1990s. Bill asked me to join him around 2000 when I was retiring from the Marine Corp, but I was Kentucky bound. They were a typical SoCal business; high overhead forced them to charge quite a bit, but as expected for SoCal. I seriously doubt Bill is still doing any of the work himself, but he was a heck of a mechanic & fabricator back in the day, and as honest as the day is long. Likely he has folks working for him that are parts changers. (Most of know there's a difference between mechanics & parts changers.)

showbizkid
03-11-2012, 12:06 AM
Although it's good for us to hear about service experiences - good or bad - there's a fine line here. Forum Rules (http://forum.studebakerdriversclub.com/showthread.php?65-Forum-policies-Read-me-first%21) state:


Personal issues with vendors or other members are not to be discussed on this Forum. Doing so may result in the discussion being locked or deleted at the administrator's or moderator's discretion.

With that in mind, Kevin, please continue to try to work things out with Bill and let us know what the resolution is when it's over and done with. As 41Frank noted above, you may have recourse with the SDC - you might want to contact Bob Hallgren as he suggested. But let's not beat it to death here.

kevmech60
03-11-2012, 12:42 PM
Although it's good for us to hear about service experiences - good or bad - there's a fine line here. Forum Rules (http://forum.studebakerdriversclub.com/showthread.php?65-Forum-policies-Read-me-first%21) state:



With that in mind, Kevin, please continue to try to work things out with Bill and let us know what the resolution is when it's over and done with. As 41Frank noted above, you may have recourse with the SDC - you might want to contact Bob Hallgren as he suggested. But let's not beat it to death here.

You're right. I'm sorry for venting and I guess that I'm not so great about hiding my frustration at this point.

plwindish
03-11-2012, 01:04 PM
I had a SBC 400 rebuilt in the Chicago land area last Spring. That rebuild was 6 K plus. I had a lot of work done on the car also, so the bill was well over that. A ticking noise developed in the motor after a couple hundred miles so it was back to the shop. They took everything apart, put it back together and its been purring since. The shop stood behind their work and did not charge for the extra tear down and rebuild. I don't consider 6 K for a rebuild out of the norm around a major metro area. Away from the cities, I'm sure that the cost is probably much less.

Flashback
03-11-2012, 01:07 PM
I wasn't saying there was a difference between six thousand and 6K, just that I couldn't believe you paid six thousand for a engine rebuild.