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johnod
03-03-2011, 07:33 PM
In a previous post I had asked if anyone found SI's catalog and website difficult to work with, or was it just me.

Well i have my answer, it's not just me.

Here's what i found when trying to place an order on line.

Type in a part number from print catalog, and it comes up as something else, I tried twice 2 different part numbers, and same thing both times.
Parts listed as for a 53 in catalog, come up as parts for a 47-52 when you type part number in.

As I don't want to order the wrong parts i now have to phone them to get the answers and place an order, not very efficient, and additional long distance charges.

Annoying.

rockne10
03-03-2011, 07:38 PM
I never use the online order form. I just send an email with the part numbers and quantities. Have always gotten a response within 24 business hours and the correct parts shortly thereafter.

johnod
03-03-2011, 07:49 PM
I never use the online order form. I just send an email with the part numbers and quantities. Have always gotten a response within 24 business hours and the correct parts shortly thereafter.

What part numbers did you use?

StudeRich
03-03-2011, 08:23 PM
Well I would hope he used the MOST efficient method, THE CATALOG!

Sdude
03-03-2011, 08:35 PM
Well at least you got to talk with the nice people that answer the phones. Give me people over automated any day!

Milaca
03-03-2011, 08:36 PM
I havent had any problems using their website, however I browse the website for the parts I want and add them to the 'shopping cart' when I find them. I don't know why their catalog number doesnt match the website for your parts, maybe a fluke thing. Please share your part description and part numbers as others may like to try them to see if they get the same results (or so that Ed Reynolds can be made aware of the problem of said parts).

63t-cab
03-03-2011, 08:53 PM
This is just a repeat of an old post I made.through the catalog I have had a few orders with SI and was very pleased with the quickness and accurate shipments <G>

rockne10
03-03-2011, 09:13 PM
Parts listed as for a 53 in catalog, come up as parts for a 47-52 when you type part number in.

Could be the same part used in different years? Simply a description issue? Best to use the part number you have gleaned from your Studebaker factory Body or Chassis catalog.

Chris_Dresbach
03-04-2011, 02:26 PM
Right now things are still "taking off" in South Bend SI with getting part numbers in order for the new catalog and a computer system, etc, etc. Right now it's easiest just to call down to Greenfield to make an order.

johnod
03-04-2011, 02:40 PM
Right now things are still "taking off" in South Bend SI with getting part numbers in order for the new catalog and a computer system, etc, etc. Right now it's easiest just to call down to Greenfield to make an order.

Thats what i did, and it all went smoothly, and parts should be on the way next week.
O Boy!!!

53commander
03-04-2011, 07:47 PM
I've called for parts, used the on line and paper catalogs, and today I bought some things in person at the York Meet. Always a good experience for me, never had a problem.

raprice
03-05-2011, 08:02 AM
I've never had a problem with SI. But, I've never ordered anything from them online. I always call and the people there are very pleasant to speak with and my order is shipped to me right away.
Nice people to do business with.
Rog

Bish
03-05-2011, 08:07 AM
I just ordered a bunch of weatherstrip and decals for my Wagonaire. Ordered Monday, arrived Friday here in VT. They automatically gave me the $20 coupon, which paid the shipping. Susan also called SB for me to look for some unique parts and called me back; she also made it so I could have just the front door catwhiskers out of a pre cut set. I think they're doing a good job, but I ALWAYS call to ensure communication with a human being. Bish

Corvanti
03-05-2011, 08:47 AM
never had an online problem. last ordered monday, package arrived thursday... :)

gohdes
03-05-2011, 02:53 PM
I find the online search description function a pain in the a$$. Type in something and you get way too many matches (IMHO). It seems easier to scroll through the categories. The last couple times this winter I have had to order, I have not had my manuals as they are on the seat of the car at repair shop. So, it was tough to match up description and part numbers for me. Remember, not everything is in the online inventory. I had to call to get the clips to hold the chrome nameplates on.

mausersmth
03-05-2011, 03:35 PM
As I don't want to order the wrong parts i now have to phone them to get the answers and place an order, not very efficient, and additional long distance charges.

Annoying.
I've been without a land-line phone so long I almost forgot about Long-Distance!

52 Ragtop
03-06-2011, 09:32 AM
I usually just fill out the fax form, fax it in, and 2 days later the parts are on my door step when I get home.

Jim

starliner62
03-06-2011, 10:28 AM
Never had any problem, online or on the phone. You think we could get them to start throwing razors in the boxes with each order???

Scotty Bob
03-06-2011, 10:36 AM
I just received a $2500.00 order processed 100% online, delivered to the York show. I found one mistake in the whole batch...the back glass mldg was sent as the one w/o the mldg...I needed the one with the mldg. Ed was happy to take the one back with him...I should have the replacement in a week or two...

Those guys are awesome...I built a list on paper, then typed it into the website...all the numbers came up accurately...

Scotty

johnesmonde
03-06-2011, 10:52 AM
I always use the catalogue to put my order together and phone it in. Great service and support by phone.

Anne F. Goodman
03-06-2011, 11:57 AM
Just ordered online and received my order last week. Takes about 9 days to California. But I end up ordering parts for quite a few of our chapter members. Maybe because I'm always asking where's your car what would it take to get ya going? How can we help. It motivates people.

53commander
03-10-2011, 10:45 AM
Placed an on line order Monday and received everything Wednesday.